Important Information

General Policy of Velvet Garden Kraków

1. Persons under the age of 18 are not admitted to our salon.
2. Clients who are intoxicated or under the influence of alcohol or drugs will be refused service.
3. Our therapists provide only the services expressly described in our official treatment menu. No additional sexual services are offered.
4. Appointments must be cancelled at least 1.5 hours before the scheduled reservation time.
5. Late cancellations or no-shows may be subject to a cancellation charge in accordance with the applicable booking terms.

The session may be terminated if:

1. A client makes inappropriate requests or behaves in a way that violates the salon’s service policy.
2. A client behaves rudely, aggressively, or disrespectfully towards our therapists or staff.
3. A client has a contagious skin condition or another condition that may pose a health risk to others.
4. A client brings or uses unauthorized audio or video recording equipment, drugs, or other prohibited items.
5. If these rules are violated, refunds will be handled in accordance with the applicable booking and payment terms.

Each program includes time for showering and the massage session.

To ensure the smooth operation of our salon, we kindly ask all clients to arrive on time for their appointments.